St Clair Vet Care Privacy Policy

At St Clair Vet Care (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website (stclairvetcare.com), use our services, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last updated” date and, where required by law, notify you of any material changes.

2. Information We Collect

We collect personal information from you in several ways:

Information You Provide Directly

  • Contact details (name, address, phone number, email).

  • Order details (billing/shipping address, payment confirmation).

  • Account information (username, password, security details).

  • Customer support messages and other communications.

  • Shopping activity (items viewed, carted, or wishlisted).

Information Collected Automatically

We collect usage data through cookies, pixels, and similar technologies. This may include:

  • IP address, browser, and device type.

  • Information about how you interact with our website, services, or emails.

  • Network and connection information.

Information from Third Parties

We may also receive information from:

  • Service providers who support our website and operations (e.g., Shopify).

  • Payment processors who handle your transactions securely.

  • Marketing and analytics partners who help us understand engagement.

3. How We Use Your Information

We use your personal information to:

  • Provide and deliver products and services.

  • Process and fulfill orders, returns, and account management.

  • Communicate with you regarding your account, orders, or inquiries.

  • Send marketing and promotional communications (where permitted).

  • Detect and prevent fraud, security incidents, or unlawful activity.

  • Improve and optimise our Services.

You may opt out of promotional communications at any time by using the unsubscribe link in our emails.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Power and improve our website and Services.

  • Remember your preferences and shopping activity.

  • Run analytics and measure performance.

  • Deliver relevant advertising on our website and third-party sites.

Most browsers accept cookies by default, but you may choose to disable them. Please note, some features of our Services may not function properly if cookies are blocked.

5. How We Share Your Information

We may share your personal information with:

  • Service providers and vendors (e.g., shipping, payment processing, IT support).

  • Affiliates and related entities within our corporate group.

  • Authorities or other parties where required by law, legal process, or to protect our rights.

  • Third parties in connection with a business transaction such as a merger or acquisition.

We do not sell your personal information.

6. User Content and Third-Party Links

If you post reviews or other content on our website, this information may be public. We are not responsible for how others may use it.

Our Services may include links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their policies before sharing your information.

7. Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Security and Data Retention

We take reasonable steps to protect your personal information; however, no system is completely secure.

We retain your information only for as long as necessary to:

  • Provide the Services,

  • Meet legal and regulatory requirements,

  • Resolve disputes, or

  • Enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the information we hold about you.

  • Request corrections or deletion.

  • Receive a copy of your data (portability).

  • Withdraw consent or object to certain processing.

  • Restrict or limit how we use your data.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, you can reach us at:

St Clair Vet Care
Email: info@stclairvetcare.com
Phone: 01670 457271
Address: The Steamboat Hotel, 87 Bridge St, Blyth NE24 3AE